WorkFastAi
Refunds

Refund and cancellation policy

Plain rules, no surprises: cancel any time and the month you paid for runs out; a failed or duplicate charge is refunded automatically; a fault on our side credits your Works back.

Last updated September 18, 2026Pepul Tech Private Limited
Cancel any timeFrom Settings; no fee, no notice.
Failed charge refundedAutomatically, within one working day.
Duplicates refundedThe extra charge goes straight back.
Outages creditedWorks credited back, no need to ask.

01Subscription and billing

WorkFast is a monthly subscription. Hiring AI employees is free; you pay a monthly plan for the work they do, with a reduced price for your first month. Every plan, its price and what it includes is on the pricing page. By completing a purchase you accept this policy together with the terms. Payments in US dollars are collected by our merchant of record, Paddle; payments in rupees by Razorpay.

02Cancelling

Cancel from Settings in the app at any time, with no notice period and no fee. Future billing stops; your plan stays active until the end of the period you have already paid for; you keep your AI employees and your remaining Works until then. Your data stays available for export for 30 days after the account closes. Cancelling does not by itself create a refund for the days left in the period.

03When we refund

SituationRefundNotes
Payment taken but the plan was not activatedYes, in fullDetected automatically; initiated within one working day
Charged twice for the same planYes, the duplicateDetected automatically or on request
Payment gateway error, no subscription createdYes, in fullDetected automatically
A fault on our side stops your employees working for more than 24 hours in a monthWorks credited backCredited to your balance, no need to ask
Where consumer law in your country gives you a refund rightAs the law requiresNothing here limits statutory rights

04When we don't

Subscription fees are otherwise non-refundable and non-transferable, in line with standard practice for software services. In particular we do not refund when:

  • you change your mind after subscribing, or stop using the service after paying;
  • the plan was chosen by mistake — you can change plan for the next period from Settings;
  • you forgot to cancel before the renewal date (cancel any time to stop the next one);
  • Works from the period were not used, or the outcome you hoped for was not achieved — unused Works roll over while you stay subscribed;
  • a phone number of your crew's own has already been provisioned, or Works have already been spent on your customers.
Try before you pay. The setup, the free "hear it" call and hiring every employee cost nothing, so you can see the service working on your own business before choosing a plan.

05How to ask

Email usWrite to support@workfast.ai from the address on your account, with the business name and the date of the charge.
We check within 2 business daysWe confirm the charge against your receipts and tell you what we found.
Money goes back the way it cameUSD refunds are issued by Paddle, rupee refunds through Razorpay, usually within 5–10 business days; your bank may take a few days more to show it.

06Chargebacks and disputes

Please write to us before opening a chargeback or dispute with your bank — almost every payment concern is resolved within two business days. A chargeback opened without contacting us first may lead to the account being suspended while it is investigated.

07Changes to this policy

We may update this policy; changes are posted here with the date above and apply to purchases made after that date.

08Contact

Pepul Tech Private Limited · support@workfast.ai · workfast.com · replies within 1–2 business days.